Raw Hair Wholesaler prides itself on providing business owners with consistent quality, support, and transparency. Please be advised of the following:
Once an order is delivered, you may report any damages or errors with your order within 48-72 hours upon receipt of items verified by the carrier.
All documentation (receipts, order information, images, video etc) must be submitted within this timeframe for consideration. Please ensure all photos and videos are clear to avoid denial. After this timeframe, Raw Hair Wholesaler can no longer be responsible for said items.
Applicable exchanges are only on unworn hair. Products must have original packaging and can not be manipulated in any way due to our safety and sanitary guidelines. This includes but not limited to (the running of fingers through hair, altering original pattern, washing, rinsing, etc).
Please understand that we cannot accept claims on altered products. If you are having trouble with your order please contact support before altering the product.
To submit a claim click here or contact partner support. Please be advised that claims cannot be submitted after this time.
All membership plans are subject to at-will termination at the sole discretion of Raw Hair Wholesaler. Raw Hair Wholesaler may cancel any membership at any time for any reason, for no reason without liability.
Upon cancellation, a notice may be sent to the email address on file, and access to our program will be revoked.
The reason for termination may or may not be disclosed at the time of cancellation. Reasons may include the following but are not limited to: Open disputes against the company, group rule violation, policy violation, idle threats or aggressive language, etc.
In the event that your membership has been canceled by the company, all pending orders will be sent to the address on file as scheduled. Beyond order updates, all other communication will cease immediately.
All memberships will remain non-refundable and return requests will be denied without enmity.
Cancelled memberships may not:
- Access products under current or duplicated accounts.
- Regain group access.
- Purchase products under fictitious names.
The privacy of our partners are our top priority. At no time shall any partner disclose their relationship with Raw Hair Wholesaler. All information including (but not limited to) pricing, product information, inventory, stock photos, group content, video, partner information shall not be disclosed to the public for any said reason. If found to release sensitive information about the company, Raw Hair Wholesaler withholds the right to take legal action.
Orders over $1000 are subject to higher processing fees. These fees will be calculated based on order volume and reflected in the checkout field.
HEALTH AND SAFETY
For the safety of all users, all hair should be washed thoroughly before use. Debris, loose materials, and/or dead lice eggs are rare but may be present.
For especially sensitive scalps, wefted extension methods may not be suitable. Consult a licensed professional before use. Please be advised, Raw Hair Wholesaler cannot be held responsible for adverse effects i.e scalp irritation, itchiness, hair loss, or other common conditions due to extension wear.
HAIR / PRODUCT CONSISTENCY
Due to the nature of our products, textures may vary in color, texture, luster, and curl pattern. Hair 26 inches or more may lack fullness at the tips. For a fuller look, purchasing additional bundles is recommended.
Lace products may also vary in color, luster, density, knot size etc.
Claims cannot be approved for inconsistencies outside of our product details. All disclaimers should be read and thoroughly understood before purchase.
Why does my hair have a funny smell?
I found a string and/or debris in my hair. Is it mixed with synthetic fibers or fillers?
I found a grey hair and/or colored strands in my hair. Is my hair bad?
Why is one of my wefts are a little shorter than the other bundle of hair?
Why does one of my bundles feel dry?
Why is my hair tangling and matting?
Why is there an outline on my closure/frontal?
All partners are subject to withhold our standards of privacy. No party should explicitly expose it’s relation to the other. Disclosing the nature of our business relationship(s), partners, affiliates, or representatives should be met by termination, penalty, and/or legal action based on damages brought by this action. This non-disclosure extends to all members associated with Raw Hair Wholesaler regardless of the duration of membership, cancellation, or current status.