Once an order is delivered, please inspect immediately. You may report any damages or errors with your order within 48-72 hours upon receipt of items verified by the carrier. 

All documentation (receipts, order information, images, video etc) must be submitted within this timeframe for consideration. Please ensure all photos and videos are clear to avoid denial.  After this timeframe, Raw Hair Wholesaler can no longer be responsible for said items. 

To submit a claim click here or contact partner support. Please be advised that claims cannot be submitted after this time. 


Please wash all hair thoroughly before use. Debris, loose materials, and/or dead lice eggs are rare but may be present. 

Please be advised, Raw Hair Wholesaler cannot be held responsible for adverse effects i.e scalp irritation, itchiness, hair loss, or other common conditions due to extension wear. 


Due to the nature of our products hair may vary in color, texture, luster, and/or curl pattern. Lace products may also vary slightly in density & knot size as these are hand made products.

Claims cannot be approved for slight inconsistencies outside of our product details. All disclaimers should be read and thoroughly understood before purchase.


Funny Smell

Our factories wash tons of raw hair every week, air dry, weft and store. Even though we use hair deodorizer to maintain a fresh aroma we encourage customers to wash and condition their bundles to refresh them. 


We are 100% raw company. When our hair is being made into a weft it goes through industrial sewing machines in our factory which houses cloth tags or foreign materials. A string or debris may be found during the wefting process.



Colored/Grey Strand

Sometimes our donors may have a gray strand or a streak of color in their hair when we collect it. Please remove and wear as desired.

Dry Hair

When hair is cut from the human head the hair no longer gets the natural oil the body supplies to the scalp. The hair may be dry due to the disconnect from the human head however a good deep condition and a light weight oil will restore moisture.

Tangling and Matting

Our raw and body wavy hair should not tangle and matte excessively. Please contact customer service if you are experiencing this IMMEDIATELY.
For curly hair or any textured hair you will have minor tangling underneath the nape due to the hair rubbing against the neck all day. Please gently detangle starting at the ends and braid it in pigtails. Please remember less product is best. Too much product can weigh the hair down and cause it to tangle.

Hair will experience slight shedding due to hair being sewn on to a weft. Always gently comb hair from bottom to top in sections. Never finger rake dry hair or be too rough.

Closure/Frontal Outline

Our Swiss lace closures and frontals are handmade a ventilated for a pre-plucked look. Our workers may use a clear string as a guideline or faint drawn line to help keep in boundaries when ventilating the hairlines. Simply cut the string upon install or wash away the line.

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