Other Disclaimers
CLAIMS:
Once an order is delivered, please inspect immediately. Please report any damages or errors with your order within 5 days upon receipt of items verified by the carrier. Failure to do so will result in automatic denial of any and all claims. NO EXCEPTIONS!
All documentation such as receipt of order, photos and videos must be submitted within the timeframe for consideration as well. Failure to do so will result in automatic denial of any and all claims. NO EXCEPTIONS! To submit a claim please email us at rawhaircustomerservice@gmail.com
WASHING
Please clarify wash all hair thoroughly before use. Debris, loose materials, and/or dead lice eggs are rare but may be present. Please do not be alarmed raw hair needs full clarifying shampoo and cleanse before wearing.
Please be advised, Raw Hair Wholesaler cannot be held responsible for adverse effects i.e scalp irritation, itchiness, hair loss, or other common conditions due to extension wear.
PRODUCT CONSISTENCY
Due to the nature of raw hair color may vary, texture, luster, and/or curl pattern. Lace products may also vary slightly in density & knot size as they are made by hand. Claims cannot be approved for slight inconsistencies outside of product details.
Funny Smell
Debris
We are 100% Raw Hair company. We do not use synthetic hair or fibers at anytime. Hair is wefted on industrial sewing machines in our factories. We use cloth tags and different threads for other products. Please do not be alarmed if thread or some foreign material is found. If in doubt, please perform burn test. 100% human hair should burn fast and crumble like chalk dust. To submit a claim please email us at rawhaircustomerservice@gmail.com
Colored/Grey Strand
Dry Hair
When hair is cut from the human head the hair no longer gets the natural oil from scalp (or) if hair has been steamed to create pattern it may be a little dry. Please use a good conditioner and a light weight oil to restore moisture. Any issues contact us anytime at rawhairwholesaler@gmail.com
Tangling and Matting
Shedding
Closure/Frontal Outline
Our Swiss and HD lace closures and frontals are handmade a ventilated for a pre-plucked look. Our workers may use a clear string as a guideline or faint drawn line to help keep in boundaries when ventilating the hairlines. Simply cut the string upon install or wash the line away.
Writing "Synthetic Hair" on Shipping Label
To avoid tariff and import taxes during shipping we write "synthetic material" so we do not have any issue with customs and border control for sending human hair to other countries. We write "synthetic hair" to pass customs.