Other Disclaimers

CLAIMS:

Once an order is delivered, please inspect immediately. Please report any damages or errors with your order within 3 days of receipt of items. Failure to do so will result in automatic denial of claim. NO EXCEPTIONS!

All documentation such as receipt of order, photos and videos must be submitted within the timeframe for claim consideration. Failure to do so will result in automatic denial of any and all claims. NO EXCEPTIONS! To submit a claim please email us at rawhaircustomerservice@gmail.com

WASHING

HAIR IS DIRTY IN PACKAGE! Please clarify wash all hair thoroughly before use. Debris, loose materials, and/or dead lice eggs are rare but may be present. Please do not be alarmed raw hair needs full cleanse before wearing.

Please be advised, Raw Hair Wholesaler cannot be held responsible for adverse effects such as scalp irritation, itchiness, hair loss, or other condition due to extension wear.

PRODUCT CONSISTENCY

Due to the nature of raw hair, color, texture, luster, and/or curl pattern may vary. Lace products may also vary slightly in density & knot size as they are created by hand. Products will not be 100% identical due to the reasons stated above.

Funny Smell

Our factories washes tons of raw hair every week. It is dried and stored. Even though we use hair deodorizer to maintain a fresh aroma we always recommend customers to clarify wash and condition their bundles thoroughly before installing.

Debris

Hair is wefted on industrial sewing machines in factories. Please do not be alarmed if foreign material is found in weft. Simply remove and continue with cleansing hair. If in doubt please perform burn test. 100% human hair should burn fast and crumble like chalk dust. If any need to submit a claim please email us at rawhaircustomerservice@gmail.com

Colored/Grey Strands

Bundles may have gray strand(s) or color strand due to donors hair at the time of collection. Please do not be alarmed. Remove and wear as desired.

Dry Hair

All hairs besides 100% raw donor have been slightly steamed to create differnt patterns such as deep wavy, Burmese curly and other patterns. Some steamed patterns may feel slightly dry. Please use a good deep conditioner and a light weight dry oil to restore moisture and softness. If any issues contact us at rawhairwholesaler@gmail.com

Tangling and Matting

All hair tangles NATURALLY. Our raw and body wavy hair should not tangle EXCESSIVELY. Curly hairs are one of the most high maintenance patterns and requires persistent care. THIS IS NOT LOW MAINTENANCE HAIR! You will experience some tangling underneath the nape due to the hair naturally rubbing against the body, shoulders and clothing daily. Please gently detangle starting from the ends of hair working your way up the hair bundle. Please remember less product is best. Too much heavy conditioner and/or heavy oils can weigh the hair down and cause it to tangle and matte.

Shedding

Hair will experience slight shedding due to hair being sewn on to a weft. With combing/brushing and styling will cause strands to break from weft from time to time. Always gently comb hair from bottom to top. Never pull and rip through hair as this will cause unnecessary shedding, breakage and damage of hair.