PLEASE READ ALL POLICIES
ALL SALES ARE FINAL NO REFUNDS!!!
EXCHANGE IS ACCEPTED CASE BY CASE BASIS! (DOES NOT APPLY TO ORDERS UNDER A PAYPAL CONTRACT)
By placing an order with Raw Hair Wholesaler you agree that you have read the entirety of all policies and guidelines outlined on this website.
Memberships:
All memberships are a monthly reoccurring charge for hair companies. All memberships are non-refundable and can be cancelled or paused at anytime. Memberships DO NOT require a contract. To pause or cancel a membership please log into your PayPal account. Under "Subscriptions" you may cancel or pause monthly your monthly subscription. All members are required to read and acknowledge all policies and procedures before sign-up.
Inspection of Products:
Claims and Reporting:
Claim Approvals
If your claim is approved due to (no-fault) of customer you may return faulty/incorrect products within 48-72 hours of claim. CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING. All documentation must be submitted (receipts, return tracking number, etc) within this timeframe for the claim to remain valid. After the stated timeframe is exceeded Raw Hair Wholesaler will no longer accept returns or held responsible for items. Email us to submit a claim at rawhaircustomerservice@gmail.com
Exchanges are only considered on unworn hair. WE DO NOT ACCEPT WORN OR INSTALLED HAIR. Products must have original packaging. Any manipulation in ANY WAY which includes but not limited to the running of fingers through hair, altering original pattern, washing, rinsing, bleaching may result in a 30%-75% penalty fee or possible denial of claim altogether.
Please be advised, we cannot credit any shipping cost. Please contact customer support if you have any issues right away as we always seek resolution with our valuable customers.
PayPal Contract:
IF AN ORDER IS UNDER A PAYPAL CONTRACT THERE ARE NO EXCHANGES, REFUNDS, CHANGES OR SHIPBACKS ALLOWED! ALL PURCHASES MADE ARE FINAL WITH PAYPAL SALES! WE ONLY GUARUNTEE ZELLE, WESTERN UNION AND BANK ORDERS FOR SECURITY REASONS.
Shipping Notice:
Please be advised an additional 3-5 shipping days may be needed due to delayed shipping or any unforeseen circumstances. WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES IN TRANSIT AND/OR DELIVERY.
Incorrect Address:
Please ensure shipping address is correct. Raw Hair Wholesaler can not be held responsible for mis-ships due to customer error. In any case if the package is returned to Raw Hair Wholesaler, the owner of the parcel is required to pay a reship fee. WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES IN TRANSIT AND/OR DELIVERY.
Shipping Point of Contact:
We ship with courier Japan Post. General arrival time is approximately 5-7 after dispatch. USPS is point of contact for stateside deliveries. Please email us if you need any additional assistance at any time.
Insurance/Lost/Stolen Packages:
Insurance may be included on your order BEFORE COMPLETING PURCHASE. Please notify customer service before checking out. If you or your customer encounters an issue regarding lost, stolen or damaged packages please contact USPS Customer Support 1-800-275-8777 with your tracking number. Raw Hair Wholesaler cannot be held responsible for lost, stolen, or damaged packages.
