PLEASE READ ALL POLICIES

NO REFUNDS! ALL SALES FINAL EXCHANGES ARE APPLICABLE CASE BY CASE BASIS!

By placing an order with Raw Hair Wholesaler you agree that you have read and agree with the entirety of RHW policies and guidelines outlined on this website.

1. Memberships

All memberships are a REOCCURING CHARGE. A membership fee of $49.99 shall be deducted each month. All memberships are NON-REFUNDABLE and can be cancelled or paused by member at anytime by logging into PayPal account under "SUBSCRIPTIONS" and canceling or pausing monthly subscription. All members are required to read and acknowledge all policies and procedures during sign-up.

2. Inspection of Products

PLEASE INSPECT ALL WIGS, HAIR, LACE AND OTHER PRODUCTS IMMEDIATELY AFTER RECIEVING! YOU WILL HAVE 72 HOURS AFTER DELIVERY DATE TO REPORT ANY DAMAGES, DISCREPANCIES, INCONSISTENCIES OR UNSUAL FINDINGS. If any findings please email us to submit a claim immediately! PLEASE DO NOT WAIT! Any claims reported after the 72 hour timeframe stated above Raw Hair Wholesaler can no longer be held responsible NO EXCEPTIONS!

Email us at rawhaircustomerservice@gmail.com to submit a claim.

3. Claims and Reporting

RHW customers and members have 72 HOURS AFTER RECEIPT OF PRODUCT TO REPORT ANY DISCREPANCIES. PLEASE DO NOT WAIT TO CHECK! If, in any case, product seems DEFECTIVE, NOT SUITABLE, UNUSUAL, INCONSISTENT PLEASE DO NOT PROCEED TO MANIPULATE THE PRODUCT SUCH AS RUN FINGERS THROUGH PATTERN, CONDITION, WET, BLEACH, RUN WATER ON, COLOR, CUT AND/OR MAKE WIG AS THIS WILL CAUSE ANY EXISTING ISSUE(S) TO WORSEN and render claim void. Please email Raw Hair Wholesaler IMMEDIATELY to open up a claim. Please submit all photos and supporting evidence via email. TIMEFRAME AND PUNCTUALITY are important as we allot the timeframe for both safety for customer and our business. Failure to follow up in a timely manner regarding correspondence will result in denial of claim NO EXCEPTIONS!

4. Claim Approvals

If your claim is approved due to a (no-fault) issue of customer, Raw Hair Wholesaler will assume responsibility of product and issue an exchange. Raw Hair Wholesaler may cover all, a portion or no shipping cost according to stipulation of claim. All products may be returned for exchange within 48-72 hours of claim approval. All documentation must be submitted (receipts, return tracking number, etc) within this timeframe for the claim to remain valid. After the stated timeframe has expired Raw Hair Wholesaler will no longer accept returns and/or be held responsible for products.

5. EXCHANGES AND PENALTIES ASSOCIATED

Exchanges are only considered on UNWORN hair. WE DO NOT EXCHANGE WORN HAIR AND LACE DUE TO SANITATION REASONS. Exchange may result in a 20%-40% penalty and/or possible denial according to the reason and final decision Raw Hair Wholesaler discloses to customer.

PLEASE CONTACT CUSTOMER SERVICE IF YOU HAVE ANY ISSUES RIGHT AWAY AS WE ALWAYS SEEK A FAIR RESOLUTION WITH ALL OF OUR VALUED CUSTOMERS.

6. ADDITIONAL EXCHANGE

***IF CUSTOMER WANTS TO EXCHANGE BUNDLES OR LACE FOR A LONGER/SHORTER LENGTH DUE TO INDECISIVENESS AFTER ORDERING THERE WILL BE A 40% PENALTY CHARGED TO CUSTOMER FOR INCONVENIENCE CAUSED. HAIR MUST BE NEW, IN PACKAGE AND UNUSED.

7. Shipping Notice:

Please be advised an additional 3-5 shipping days may be needed due to delayed shipping for any unforeseen circumstances.

8. Incorrect Address

Please ensure shipping address is correct. Raw Hair Wholesaler can not be held responsible for mis-ships due to customer error. In any case if the package is returned to Raw Hair Wholesaler, their will be a reship fee. WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES IN TRANSIT AND/OR DELIVERY.

9. Shipping Point of Contact

We ship with USPS. General arrival time is approximately 5-7 business days after dispatch. USPS is the point of contact for stateside deliveries. Please email us if you need assistance at any time.

10. Insurance/Lost/Stolen Packages

Insurance may be included on your order BEFORE COMPLETING PURCHASE. Please notify customer service before checking out. If customer encounters an issue regarding lost, stolen or damaged packages please contact USPS Customer Support at 1-800-275-8777 with your tracking number. Raw Hair Wholesaler cannot be held responsible for lost, stolen, or damaged packages.