PLEASE READ ALL POLICIES
NO REFUNDS! ALL SALES FINAL! EXCHANGES ARE APPLICABLE CASE BY CASE BASIS!
By placing an order with Raw Hair Wholesaler you agree that you have read the entirety of RHW policies and guidelines outlined on this website ang agree.
1. Memberships:
All memberships are a REOCCURING CHARGE. Membership fee of $49.99 shall be deducted each month. All memberships are NON-REFUNDABLE and can be cancelled or paused by member at anytime by logging into PayPal account under "SUBSCRIPTIONS" and canceling or pausing monthly subscription. All members are required to read and acknowledge all policies and procedures during sign-up.
2. Inspection of Products:
3. Claims and Reporting:
4. Claim Approvals
If your claim is approved due to a (no-fault) issue of customer, Raw Hair Wholesaler will assume responsibility of product and issue an exchange. Raw Hair Wholesaler may cover all, a portion or no shipping cost according to stipulation of claim. All products may be returned for exchange within 48-72 hours of claim approval. All documentation must be submitted (receipts, return tracking number, etc) within this timeframe for the claim to remain valid. After the stated timeframe has expired Raw Hair Wholesaler will no longer accept returns and/or be held responsible for products.
5. EXCHANGES AND PENALTIES ASSOCIATED
Exchanges are only considered on UNWORN hair. WE DO NOT EXCHANGE WORN HAIR AND LACE DUE TO SANITATION REASONS. Exchange may result in a 20%-40% penalty and/or possible denial according to the reason and final decision Raw Hair Wholesaler discloses to customer.
**PLEASE CONTACT CUSTOMER SUPPORT IF YOU HAVE ANY ISSUES RIGHT AWAY AS WE ALWAYS SEEK A FAIR RESOLUTION WITH ALLNOF OUR VALUED CUSTOMERS.**
6. PayPal Contract:
IF AN ORDER IS UNDER A PAYPAL CONTRACT THERE ARE NO EXCHANGES, REFUNDS, CHANGES OR SHIPBACKS ALLOWED! ALL PURCHASES MADE ARE FINAL WITH PAYPAL SALES! WE ONLY GUARUNTEE ZELLE, WESTERN UNION AND BANK ORDERS FOR SECURITY REASONS.
7. Shipping Notice:
Please be advised an additional 3-5 shipping days may be needed due to delayed shipping or any unforeseen circumstances.
8. Incorrect Address:
Please ensure shipping address is correct. Raw Hair Wholesaler can not be held responsible for mis-ships due to customer error. In any case if the package is returned to Raw Hair Wholesaler, their will be a reship fee. WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES IN TRANSIT AND/OR DELIVERY.
9. Shipping Point of Contact:
We ship with USPS. General arrival time is approximately 5-7 business days after dispatch. USPS is point of contact for stateside deliveries. Please email us if you need any additional assistance at any time.
10. Insurance/Lost/Stolen Packages:
Insurance may be included on your order BEFORE COMPLETING PURCHASE. Please notify customer service before checking out. If you or your customer encounters an issue regarding lost, stolen or damaged packages please contact USPS Customer Support at 1-800-275-8777 with your tracking number. Raw Hair Wholesaler cannot be held responsible for lost, stolen, or damaged packages.
