By placing an order with Raw Hair Wholesaler, you agree to have read and agreed with our terms and policies. 

ALL MEMBERSHIPS ARE NONREFUNDABLE. 

Here at Raw Hair Wholesaler, your satisfaction is our number one priority.  We stand by our standards of quality and take great measures to ensure you are getting a great product every time.

Please be advised that all sales are final. We do not accept opened, used, or altered products to comply with safety and sanitary guidelines.

Order Cancellations: 

ORDERS CANNOT BE CANCELLED 24 HOURS AFTER CHECKOUT. 

 Order Changes:

We highly recommend checking your order details before checking out. There can be no order changes to your order after checkout.

Claims & Exchanges:

Once you or your customer receive the hair PLEASE INSPECT YOUR ORDER IMMEDIATELY!  You and your customer will be given 48-72 hours after receipt of delivery to inspect package. Please report any damages/defects or errors with your order within 48-72 hours upon receipt of items verified by the carrier. AFTER THIS TIMEFRAME RAW HAIR WHOLESALER IS NO LONGER RESPONSIBLE FOR THE SAID ITEMS. 

Inspection

All documentation (receipts, order information, images, video) must be submitted and evidence CLEAR AND VISIBLE IN PHOTO AND OR VIDEO TO SEE to be considered for exchange. After the said timeframe Raw Hair Wholesaler is no longer be responsible for items in question.

Third-Party Forwarding

If you are sending your order to a third party (customer, stylist, wig maker etc), they must inspect their order within 48-72 hours upon receipt of items verified by the carrier. PLEASE FORWARD YOUR POLICIES FOR THEM TO REVIEW BEFORE CHECKOUT. After the said timeframe stated above Raw Hair Wholesaler can no longer be responsible for the said items.

Applicable Exchanges

Applicable exchanges are only considered on unworn, unaltered hair. Products must have original packaging and can not be manipulated in any way due to our safety and sanitary guidelines.  This includes but not limited to (the running of fingers through hair, altering original pattern, washing, rinsing, etc).

Please understand that we cannot accept claims on altered products. If you are having trouble with your order please contact support before altering the product. 

To submit a claim click here or contact customer service at rawhaircustomerservice@gmail.com

Claim Approvals

If your claim is approved, you must return the product within 3-5 business days. All documentation must be submitted (receipts, return tracking number, etc) within this timeframe for the claim to remain valid.

Please be advised, we cannot credit any shipping cost without the original receipt. Nature of credits (direct payment, store credit, shipping discount etc) will be given at the sole discretion of the company. 

Please allow 3-5 business days for credits to appear. Contact support if you have any issues.

 No Fault Returns

In the event, you or your customer has a return issue (at no fault of Raw Hair Wholesaler). You may submit a claim with our support team. Please be advised that we will not accept opened, used, or altered products. A 20% restocking fee shall be applied upon approval.