All memberships are non-refundable. No exceptions.
Exchanges only on unworn hair. Products must have original packaging and can not be manipulated in ANY WAY including but not limited to (the running of fingers through hair altering original pattern and/or adding product of any kind to hair).
You may cancel, change or refund your order within 24-48 hours of placing the order. If your customer wishes to cancel AFTER the timeframe there will be a 20% restocking fee and shipping and processing fee will also be deducted from order total. Please make all adustments before 24-48 hours of placing an order to avoid penalty.