**These instances are very rare and we like to address any concerns.**

Why does my hair have a funny smell?

Our factories wash tons of raw hair every week, air dry, weft and store. Even though we use hair deodorizer to maintain a fresh aroma we encourage customers to wash and conditon their bundles to refresh them. This does not mean our hair has been mixed with synthetic hair or "bad" it just means it has been stored for a little time and needs a good wash.

I found a string and/or debree in my hair. Is it mixed with synthetic fibers or fillers?

No. We are 100% raw company. When our hair is being made into a weft it goes through industrial sewing machines in our factory which houses cloth tags for other custom raw request. A string or debree very rarely is get caught up in the weft when the workers are creating the bundle. This does not mean hair is bad or mixed it simply means a little debree has gotten caught in the weft during the construction.

I found a grey hair and/or colored strands in my hair. Is my hair bad?

No. Sometimes our donars may have a gray strand or a streak of color in their hair when we collect it. This does not mean the hair is bad it simply means the particular donar had a grey strand or some color upon collection. We try our best to pick out the ununiformed hairs but sometimes we may miss it. Please remove and wear as desired.

Why is one of my wefts are a little shorter than the other bundle of hair?

Our raw hair is weighed on a scale 3.2-3.5 ounces and then sewn on a sewing machine. There may be a slight variation in the length of weft however you are still getting the ounces of hair you have paid for. Each factory worker may add in hair more heavily than the next worker but all hair has been weighed and you will get the ounces you have paid for. If in doubt please weigh with a scale to check.

Why does one of my bundles feel dry?

When hair is cut from the human head the hair no longer gets the natural oil the body supplies to the scalp. Sometimes the hair may be a little dry due to the disconnect from the human head however a good deep condition and a light weight oil will restore moisture.

Why is my hair tangling and matting?

Our raw and body wavy hair should not tangle and matte excessivly. Please contact customer service if you are experiencing this. For curly hair or any textured hair you will have some tangling underneath the nape due to the hair rubbing against the neck all day. Please gently detangle starting at the ends and braid it in pigtails. Please remember LESS PRODUCT IS BETTER. Too much product can weigh the hair down and cause it to tangle. Hair will experience slight shedding due to hair being sewn on to a weft. ALWAYS gently comb hair from bottom to top in sections. NEVER finger rake dry hair or be too rough.

Why is there an outline on my closure/frontal?

Our Swiss lace closures and frontals are handmade as well as the preplucked hairlines. Our workers sometime use a clear string as a guideline or faint drawn line to help keep in boundaries with ventilating the hairlines. Simply cut the string upon install or wash away the line. The products are still good to use the line is for a guideline for the hairline.